Here are some questions we often get asked.
All nominations are sent out an information pack on the Co-operative with a housing needs form and a check list that needs to be completed and sent back. Once we receive all the forms the housing officer will contact the nominees with details of the information and familiarisation training that must be completed before any offer of a tenancy is made. All nominees may then make the informed choice to become Members of the Co-operative and take up a tenancy.
Co-operative Members must first be on their Local Authority Housing List. The Co-operative seeks nominations for vacancies from the councils in the catchment area the vacancy is in. Visit ‘Journey to a CHI home’ for further information.
The quickest way to log a repair is by filling out the 'Log a repair' form on the Members Area of this website. Members may call their local office to report any repairs. They can also speak to their housing officer when they are out on their clinics on the estate. The more information Members can give the more information we can pass along to the contractor who will fix the repair.
All repairs are dealt with in a timely manner and are categorised. Members will be advised that the contractor will be in touch to make an appointment at an appropriate time the Member is home. If a contractor needs to make a return visit, they will be contacted and updated on the follow up call out and will contact the Member to arrange another time to call.
If a Member receives a rent letter and needs clarification on arrears, they are encouraged to speak with their housing officer about their query. Housing officers will always endeavour to help Members stay on track and in control of their rent payments and can offer advice on making payments in a way that suits every household.
Members may call their local office and request their rent balances. A few security questions will be asked to confirm the identity of the caller.
Rent statements may be requested over the phone, in person to the housing officer, or by email. The statement will be posted or had delivered to the Member.
Rent may be paid in several ways. Payments can be deducted weekly Household Budget. Standing orders can be set up through the Members’ bank account. All Members are issued with a payment card which can be used in any post office. If Members are unable to make a payment in these ways, we have an option to make a payment through our website.
We always welcome the feedback and comments of our members. Sometimes events occur that mean you may feel that you need to complain about the level of service you have received. CHI will work with you to try and resolve problems as quickly as possible. If you wish to make a formal complaint, please email firstname.lastname@example.org